Refund and Cancellation Policy

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1. Refund Policy

At Alisanda, your satisfaction is always our priority. If your order does not meet expectations, we offer straightforward refunds under the conditions below:

1.1 Refund Eligibility

  • Items must be returned in unused original condition with all packaging intact.
  • Refund requests must be submitted within 30 days of delivery.
  • A valid proof of purchase is required.
  • All returns must include a trackable shipping number.

1.2 Non Refundable Items

  • Perishable or consumable products.
  • Digital goods and e-gift cards.
  • Customized or personalized items.
  • Products marked as Final Sale.
  • Items damaged due to misuse or improper handling.

1.3 Refund Process

Refunds are issued within 7 to 10 business days after the returned item is received and inspected. Funds are released back to your original payment method and a confirmation email is sent.

1.4 Fees and Deductions

  • Original shipping costs are non refundable unless the product was incorrect or defective.
  • Return shipping is the customer’s responsibility unless the issue is caused by us.
  • Restocking fees may apply in special cases and will be communicated before processing.

2. Cancellation Policy

Orders can be canceled under the following terms:

2.1 Cancellation Terms

  • Requests must be made before processing or shipping begins.
  • Customized products cannot be canceled once production has begun.
  • If your order has already shipped, it cannot be canceled but may be returned once delivered.

2.2 How to Cancel

To request a cancellation, please reach out through our Contact Us page. Our support team will review your request and confirm next steps.

2.3 Cancellation Fees

  • If the order has shipped, the request is treated as a return.
  • Return postage applies for cancellations made after dispatch.

3. Exchange Policy

If you received a defective or incorrect item, we will replace it at no cost. Please contact us within 7 days of delivery to request an exchange.

3.1 Exchange Conditions

  • Items must be unused and returned in original packaging.
  • Exchanges depend on current stock availability.
  • Prepaid return labels are provided for approved exchanges caused by our error.

4. Need Help

For assistance with refunds, cancellations or exchanges, visit our Contact Us page.